Privacy Policy
Effective date: July 19, 2026
Pet Buddy is a voice concierge that businesses install on their websites. It is built and operated by Antigravity Digital LLC ("we," "us"), based in McAllen, Texas. This policy explains what information we collect, how we use it, and the choices you have. It covers the petbuddyconcierge.com website, the Pet Buddy onboarding wizard and dashboard, the Pet Buddy widget that appears on our customers' websites, and the Pet Buddy — Anywhere browser extension (see section 6).
The short version: when you talk to a Pet Buddy concierge, your voice is processed in real time by a third-party voice-AI provider (Google Gemini) to power the conversation. It is not sold to anyone or used to build advertising profiles. Your conversation may be transcribed and stored, and the business whose concierge you're using may be able to review it and anything you choose to share. Each business's concierge only knows that business's own website content — data is partitioned per agent and never shared across customers.
1. Who this covers
- Visitors — people who talk to a Pet Buddy concierge on a website.
- Customers — businesses that create a concierge for their website.
2. Information we collect
From visitors who use the voice widget
- Voice audio — captured from your microphone only after you activate the widget, and streamed in real time to our voice-AI provider (Google Gemini, via its Live API) so the concierge can hear, understand, and respond. Your speech is transcribed to text to run the conversation. When you activate the widget, it discloses that you are talking to an AI voice assistant.
- Conversation content — transcripts of what you say and the concierge's replies, used to keep the conversation coherent while it is happening. Your conversation is processed by Google Gemini under its own terms and may be transcribed and stored, and the business whose concierge you are using may be able to review the conversation and any details you share. Excerpts may appear in short-lived service logs we use to keep the system healthy.
- Contact details you choose to share — if you ask the concierge to pass your name, email, or phone number to the business, that information is delivered to that business. Sharing it is always your choice.
- Technical data — IP address and basic request metadata, used for security, rate limiting, and abuse prevention.
From customers who create a concierge
- Your website content — during onboarding we crawl the publicly available pages of the website you give us to build your concierge's knowledge base and navigation map.
- Account details — the business name and contact email you provide.
- Configuration — the pet, voice, greeting, and knowledge-base edits you make.
3. How we use information
- To run the conversation: transcribe your speech, generate a reply, and speak it back.
- To ground the concierge's answers in the business's own website content.
- To deliver leads a visitor explicitly asked us to pass to the business.
- To secure the service: rate limiting, abuse prevention, and troubleshooting.
- To improve the product using aggregate, de-identified usage patterns.
We do not sell personal information. We do not use your conversations for advertising. We do not train our own AI models on your voice. Our voice-AI provider (Google) processes audio and conversation text under its own terms of service.
4. Where processing happens
Pet Buddy runs on infrastructure we operate plus a small set of service providers who process data on our behalf, under their own security and privacy commitments:
| Provider | What it does for Pet Buddy |
|---|---|
| Google LLC (Google Gemini — Live API) | Receives and processes visitor voice audio in real time — speech recognition, the conversational AI that generates replies, and the spoken voice |
| OpenRouter | Powers onboarding — turns a customer's website into the concierge's knowledge base and persona |
| Supabase | Stores agent configuration, knowledge bases, and vector search (partitioned per agent) |
| Vercel | Hosts this website, the onboarding wizard, and our APIs |
| Cloudflare | Content delivery, security, and edge protection |
| Resend | Sends transactional email — onboarding confirmations and lead delivery |
5. Data separation between businesses
Every concierge is bound to a single business. Its knowledge base, navigation map, and conversations are stored under that business's agent ID and are never mixed with, or retrievable by, any other business's concierge.
6. Pet Buddy Anywhere (browser extension)
Pet Buddy — Anywhere is a Chrome extension you install in your own browser. It is an assistant for you: it only acts on your spoken or typed instructions, on pages you direct it to.
- Voice and page content. When you start a voice session, your microphone audio — and, so the assistant can see what you see, the structure and text of the page you are working on — are streamed to Google (Gemini Live API) to run the conversation, under Google's own terms. When no session is active, the extension does not collect or transmit your browsing.
- What our servers receive. Only license/session checks: when a session starts, the extension asks our API for a short-lived voice credential using your license key. That request carries the license key, the extension's identity, and standard request metadata (IP address), used for authentication, rate limiting, and abuse prevention. Our servers never receive your audio or page content.
- What stays on your machine. Your settings, license key, activity log, per-site notes and memory, taught routines, and any Telegram credentials you add are stored in the extension's local browser storage on your computer. We cannot read them, and they are removed when you uninstall the extension.
- Telegram sending. If you configure the optional Telegram feature, notes and files you ask the assistant to send go directly from your browser to Telegram's API using your own bot credentials — we are not in that path.
- Permissions. The extension requests access to the pages in your browser solely to show the assistant on the page and carry out the actions you ask for. It does not collect browsing history, and it does not read pages in the background.
7. Retention
- Voice audio is processed in transit for transcription and is not kept as a stored recording.
- Operational logs (which may include transcript excerpts) are kept only as long as needed to operate and troubleshoot the service, then discarded.
- Customer knowledge bases and configuration are kept for as long as the customer's concierge exists.
- Leads passed to a business are the business's records once delivered.
8. Your choices and rights
- The widget only listens after you activate it; you can stop at any time by closing it.
- You may decline to share contact information — the concierge works without it.
- Customers can edit or delete their concierge's knowledge base, or ask us to delete the concierge and its data entirely.
- To access, correct, or delete information we hold about you, email hello@petbuddyconcierge.com. We respond to every request.
- CCPA / GDPR. Depending on where you live, you may have rights under laws such as the California Consumer Privacy Act (CCPA) or the EU/UK General Data Protection Regulation (GDPR) — including the right to access, correct, delete, or restrict use of your personal information, to know what we collect, and not to be discriminated against for exercising those rights. We do not sell personal information. We honor these rights regardless of where you live; email hello@petbuddyconcierge.com to make a request.
9. Children
Pet Buddy is a business tool and is not directed at children under 13. We do not knowingly collect personal information from children.
10. Security
Traffic is encrypted in transit (TLS). Access to stored data is restricted by per-agent partitioning and service credentials. No system is perfectly secure, but we design so that a problem with one concierge cannot expose another business's data.
11. Changes
If we change this policy, we will update this page and the effective date above. Material changes will be noted prominently on this page.
12. Contact
Antigravity Digital LLC · McAllen, Texas
hello@petbuddyconcierge.com